DSL Support

Downeast.Net offers Digital Subscriber Line (DSL) to customers in Machias, Calais, Charleston, Dover-Foxcroft, Dexter, Sebec Lake, Sebec Corner, and Bangor. This service is a high speed internet connection that works over you current phone line, and you can still make and receive calls while online.

Troubleshooting your internet Connection.

The first step in checking your DSL connection if you are having problems is to reboot your equipment. From the DSL modem, the router (if you have one), and then your computer. Rebooting the equipment resolves 90% of the connectivity problems associated with DSL.

To check if you have a connection to our DSLAM.

Look at your DSL modem, The Line synch light should be on lit up, and Not blinking. If it is blinking unplug the power to the modem, wait 30 seconds and then plug the power back in. Wait for the line synch light to go solid again, and try to connect to the Internet.

Computer or router settings.

To connect to the internet, our DSL uses either a Static IP or DHCP.

If you have a Static IP, you will need to enter this address and other information into you computers network settings before you will be able to get online.

If you Use DHCP, This means once your DSL Modem is connected, your computer or router will ask us for an address to allow you to get online. Our system will hear this request, and reply with the proper numbers, and you will then be allowed to get online. This all happens in less than 10 seconds when your DSL modem is connected, and when your computer turns on.

You computer or router needs to be set to Obtain an IP address automatically for this to work. to check this on your computer follow the instructions below for your operating system.